Payment policy

(1) To secure any cleaning service booking, payment is required in advance.  Services under £215: Full payment must be made upfront before the booking is confirmed.

 

(2) Services of £215 or more: A minimum 50% non-refundable deposit is required upfront to secure the booking. The remaining balance must be paid before or on the day of the scheduled service.

 

(3) Bookings are not confirmed until the required payment has been received. We reserve the right to cancel or refuse service where payment requirements have not been met.

 

This is a firm company policy and applies to all customers without exception.

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In the event of a approved refund, claim, or dispute, our total financial liability to the client shall not exceed the total amount actually paid by the client for the specific cleaning service in question. Under no circumstances shall the client be entitled to claim or receive a refund or damages exceeding the original invoice value of the booked service

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Third-Party Charges

Under no circumstances will we reimburse or cover costs incurred from third-party cleaning companies, repair services, or independent contractors hired directly by the client without our prior express written authorization.

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Commercial Clients

As part of our commitment to professionalism, transparency, and compliance, all commercial clients will receive two mandatory forms prior to the commencement of services.

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These forms must be reviewed, completed, and returned where applicable before any work begins. The documentation helps ensure clear communication regarding service requirements, site access, health and safety procedures, responsibilities, and agreed terms of service.

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**We reserve the right to delay or postpone services until all required documentation has been completed and approved.

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